Our goal is to provide the best pizza delivery service in the market which includes an excellent reputation for on-time delivery i.e. delivering pizza at the time we quote. Unfortunately things do not always go to plan and factors, such as weather and traffic conditions, may occasionally prevent us from achieving this.

We will do our best to fulfil your order in accordance with the delivery date and time set out in the confirmation email or, if delivery is specified as asap, then within a reasonable time from the time the confirmation email was sent taking into account the number of orders and the circumstances being faced by BayGrill 2 at that time.

We will inform you if we become aware of an unexpected delay.


You have the right to cancel an order at any time up until either:

(a) in the case of any advance order (which is/are order(s) placed more than 1 day before a requested delivery date), up to 1 day before the order is due to be delivered; or
(b) in the case of same day orders and deliveries, within a reasonable time (usually just a matter of minutes) and before the order becomes a Bad Order.

BayGrill 2 will classify a bad order as any order in which is cancelled after food has been used to start preparing the order (a "Bad Order").

Customers can cancel an order by telephoning the relevant Store to cancel the order.

An order may be subsequently cancelled by a BayGrill 2 in his/her/its sole discretion after you have been presented with the Confirmation Screen. BayGrill 2 reserves the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

You will not be charged for cancelled orders made in accordance with these cancellation provisions. Any payment made prior to an order being cancelled by BayGrill 2 will usually be reimbursed using the same method originally used by you to pay for your purchase.

Any order cancelled after the point in which the order becomes a Bad Order will be charged to the customer and no refund will be due to the customer.

BayGrill 2 in its sole discretion will determine whether an order is a Bad Order or not.


The price of any Products will be as quoted on our site and may vary from time to time, except in cases of obvious error. Prices include VAT.

Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Screen.

Despite our best efforts, some of the Products listed on our site may be incorrectly priced. The Store will normally verify prices as part of the order process.

Payment for all Products can be by credit or debit card at the point of ordering or in cash at the point of collection. We accept payment via Maestro, Visa Delta, Visa and MasterCard. We will charge your credit or debit card at the point of order.

Should you choose to pay by credit or debit card, once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to BayGrill 2.


BayGrill 2 has the right to revise and amend these terms and conditions from time to time.

You will be subject to the policies and terms and conditions in force at the time that you order Product(s) from BayGrill 2, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before you are presented with the Confirmation Screen.

Terms & conditions of alcohol sales

Terms & conditions of alcohol sales: Alcohol is available for sale in the shop until 11pm 7-days-a-week and for home delivery until 11pm Sunday to Thursday and until Midnight Friday and Saturday. A minimum order of £3.50 on food is necessary for the purchase of alcohol and must be consumed off the premises. We operate a CHALLENGE 21 POLICY. Failure to provide a valid id with purchase of alcohol will incur a minimum £10 delivery charge and under age attempts to buy alcohol will be reported to the police. Id must be shown on request for both shop sales and home delivery. All staff reserve the right to refuse the sale of alcohol.